• Canada - Alberta 100 111 5th Ave SW, Calgary, AB, T2P 3Y6
  • Canada - Ontario 2400 Dundas St W, Mississauga, ON L5K 2R8
  • United States 14252 Culver Dr, Irvine, CA 92604
  • Australia 9/440 Collins Street, Melbourne VIC 3000

An in-house shuttle service delivers:

Service continuation until the customer picks up the vehicle
A personal approach to service customers helps the CSI
Branded shuttles increase a dealership’s share of voice and helping offset marketing costs

The Challenge

While iDEALER enables a dealership to streamline their shuttle operation, automate the dispatching, and deliver new-age technology to their customers, there are still operational challenges that require a solution:
Long-distance rides
Distant customers rides are inefficient, especially when there are no opportunities to group multiple customers into the same shuttle. Long-distance rides result in higher costs and the unavailability of an in-house driver for an extensive period
Rides demand fluctuation
The ad-hock high demand for courtesy rides impacts average customers’ waiting time or simply unavailability
Afterhours pickups
Drivers must be shift scheduled to fulfill after-hours pickups, which is often difficult
Driver calls in sick
It is not uncommon for employees not to show up for work, which impacts the shuttle operations dramatically, and ultimately the service customers

The Solution

iDEALER has announced an exclusive partnership with Uber to deliver the solution to challenges with additional opportunities
from the CSI and the cost-savings perspective. A dealership can now dispatch courtesy rides requests to Uber right
from the Command Center.
Customer waiting time based on current shuttle driver availability
Time to customer address based on live traffic conditions
Geofences rules

The Results

The iDEALER – Uber Integration results in the following through the tailored Ai automation:
Distant customers ride costs decreased by a minimum of 50%
Lowering of the in-house two+shuttle fleet by one shuttle/driver
After Uber fulfills after 5 pm pickups
Unexpected high demand is facilitated by Uber
Shuttle driver calls in sick are no longer an issue
Decreased the average customer waiting time
Improved on CSI
Happy customers
Feedback from these happy customers helps us in reaching the heights
Justin Swinton
Service Manager
Advantage Ford
iDealer with Uber integration has allowed our company to better utilize our  in house shuttle service, while allowing us to look after our customers located at more distant destinations in a cost effective and timely manner. It’s a tech driven CSI tool, which has become indispensable in our store.