VALET SERVICE MANAGEMENT SYSTEM FOR SERVICE & SALES TEAMS

Designed specifically for automotive dealerships to streamline an in-house drivers' operation, lower cost per ride, eliminate errors, and improve on CSI

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Valet Types

With Loaner Vehicle

With Uber as a Chaser

With Second Chaser Driver

Operational Benefits

Ai dispatches optimal routes for your drivers on-duty

The iDEALER Ai does all the work automatically in real-time, resulting in optimal routes for your valet service and errorless operation.

Real-time driver tracking via driver phones (no hardwired GPS)

iDEALER tracks drivers’ live locations via our app, which is installed on drivers' phones. No additional GPS hardware is needed.

No more scheduling by hand or missed requests

Valet requests are entered into the system, the iDEALER Ai will then schedule available drivers in the most efficient way while managing changes in real-time.

Dealer branded multilingual interfaces

All SMS messaging and customer interfaces are branded to the dealership or the auto group. Everything that we send to the customer can be customized and carry marketing opportunities. Yes, iDEALER can speak multiple languages and automatically tailor the language based on the customer phone language.

Customer Experience

Live driver tracking, real-time ETA updates

Customers get SMS with shuttle pickup ETA and a link to the customer interface where they can see live driver location.

Communicate with the driver directly

The customer interface enables direct messaging and calling to the driver that the Ai allocated.

Create new or make changes to the existing request without calling the dealer

The customer interface enables modifications to the valet appointments without calling the dealership.

No apps to download or install. Works with any browsers

Customers don’t need to download anything. The iDEALER Ai sends a unique link to the customer that can be opened in any browser on any device.

Driver Advantages

Drivers no longer need to plan their routes

Depending on the valet type, the iDEALER Ai will automatically create optimal routes and notify the drivers who follow the simple directions of where to go and when.

Simple to follow instructions of where to drive and when

Drivers follow the instructions on the driver app. The process is repetitive, simple, and easy to learn by employees of all ages.

Turn by turn navigation around traffic

Drivers no longer need to know the city, turn by turn navigation will take them where they need to go while rerouting around the traffic.

Ability to communicate easily with the customers

A customer shuttle kiosk enables customers to create the ride requests themselves (it is commonly done by service advisors for the customers) and can be easily installed on any tablet or PC at the service lounge.

Apple CarPlay and Android Auto compatible

If equipped with Apple CarPlay or Android Auto, the driver app will take advantage of it for easier operation.

Frequently Asked Questions

Is there additional hardware required, like GPS trackers?

No, the system tracks drivers’ live locations via smartphones.

Do customers need to download something?

No, customers get the unique link via SMS that can be opened in any browser.

Is an Uber ride cost higher through your system?

No, Uber costs the same as you would order one yourself via the Uber app.

Can the sales team use valet module?

Yes, sales can use the same system to manage test drives at customer's home or vehicle deliveries.

How much and whats the ROI?

Parts delivery module is commonly offerend at no additional cost to the shuttle management system and will save your dealership 25% of overall mileage and time that it takes complete the part runs.

How long to implement and train?

Generally, it takes about five mins to show each parts advisor how to create part run request and just a little longer to show the drivers how to execute the route.

All the heavy lifting is done by the iDEALER Ai. The system comes preconfigured for your dealership with all employees created in the system and the Ai logic tailored to your parts department requirements.