+1 (866) 855-9779

Privacy Policy

Privacy Policy for iDEALER Driver App & Website

Last updated: October 2025

iDEALER Inc. (“iDEALER,” “we,” “our,” or “us”) provides shuttle ride automation and dispatching solutions to franchised automotive dealerships. This Privacy Policy explains how we collect, use, and protect information when using our websites (https://idealer.io) and mobile applications, including the iDEALER Driver App available on both the Google Play Store and the Apple App Store.

By using our services, websites, and apps, you acknowledge and agree to the terms described in this Privacy Policy.

1. Information We Collect

a) Location Information (Driver App Only)

  • The iDEALER Driver App collects and shares real-time GPS location data of drivers while they are logged into the app.
  • Location data may be collected continuously in the foreground and background when the driver is on duty, in order to:
    • Allow dealership staff to assign and monitor drivers.
    • Provide accurate Estimated Time of Arrival (ETA) to dealership customers.
    • Improve route efficiency and safety.
  • Location collection stops immediately when the driver logs out of the iDEALER Driver App.

b) Device Information

We may collect technical data such as:

  • Device model, operating system, and app version
  • Network information and crash logs (for troubleshooting and app performance)

c) Account Information

When using the iDEALER Driver App, drivers may provide basic information such as:

  • Login credentials (managed by the dealership administrator)
  • Driver avatar

d) Website Usage Information

When visiting our website (https://idealer.io), we may collect:

  • Browser type, IP address, pages viewed, and access times
  • Information submitted via contact forms, demo requests, or chat
  • Cookies and similar technologies to analyze usage and improve website performance

2. How We Use Information

We use collected data for the following purposes:

  • Dispatching and Route Management: To assign courtesy rides and provide navigation support.
  • Live Tracking (Driver App): To allow dealerships to monitor shuttle drivers in real time.
  • Customer Experience (Driver App): To share accurate ETAs with dealership customers.
  • Website Services: To provide requested demos, respond to inquiries, and optimize our online presence.
  • Analytics & Improvement: To analyze performance and improve our software and website.
  • Legal Compliance & Security: To ensure safety, security, and compliance with applicable laws.

3. Sharing of Information

  • Dealerships: Driver location data is shared only with the dealership that employs the driver, for the purpose of ride dispatching and monitoring.
  • Customers: Portions of live location data may be shared with dealership customers via automated SMS/email notifications (e.g., “Your shuttle is on the way”).
  • Service Providers: We may share limited information with trusted third-party vendors (such as cloud hosting or mapping providers like Google Maps).
  • Legal Obligations: We may disclose information if required to comply with applicable laws, regulations, or legal processes.

We do not sell driver or customer personal or location data to third parties.

4. Data Retention

  • Location data is stored only as long as necessary to provide dispatching services and comply with operational/legal requirements.
  • Website and account information may be retained as long as needed to provide services or comply with applicable law.
  • Location collection and live tracking stop when the driver logs out of the Driver App.

5. Security

We use industry-standard safeguards (encryption, authentication, access controls) to protect data from unauthorized access or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Driver & User Rights

  • Drivers can stop live location sharing by logging out of the iDEALER Driver App.
  • Website Users may opt out of cookies or request data deletion.
  • All users may request access to or deletion of their personal data by contacting their dealership administrator or iDEALER directly at support@idealer.io.

7. Children’s Privacy

Our services are intended for dealership employees and adult customers. They are not directed to children under 18, and we do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted at https://idealer.io/privacy.html with an updated “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

iDEALER Inc.

Email: support@idealer.io

Website: https://idealer.io