Notes add additional details to the customer shuttle requests. Customers can add notes via the customer app and dealership employees can add notes via dispatcher app. Overview Customer notes Customer notes are always displayed in green. Customer notes can only be created by customers via the customer app. To add customer note, customer must have […]
Changing request information
The customer can change information about the request via the unique SMS link that was sent to track the shuttle Time, address, and # of passenger can be changed from the ‘Change’ button. Customers can also send the shuttle driver notes from this function. Both drivers and dispatchers can view the customer notes. After the […]
Driving the route
Reviewing Select the route to review Review the route details Click the Map icon (bottom right) to review the route on the map Click on details icon to go back to the route details Accepting To start the route click Accept route Boarding Gather all drop off customers if any. Driving Once all drop off […]
Creating shuttle request via SMS by customers
To have your customer to create the shuttle request themselves you need to sent the unique link to the customer via SMS First you need to create new Appointment. If the Appointment is already created, open an Appointment and send separate SMS to customer with the links to create Pickup and the Drop off requests. […]
Editing route
Editing route is a simple process and is part of daily operation. You can edit the route at any time, even while the driver is already En route. Finding the route to edit To edit the route navigate to routes section, or find it via Global search. To show the route on the map simply […]